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COVID-19 Resources for States

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State Health and Value Strategies (SHVS), in partnership with Manatt Health, Georgetown’s Center on Health Insurance Reforms (CHIR), State Health Access Data Assistance Center (SHADAC), Bailit Health, and GMMB developed this resource page to serve as an accessible “one-stop” source of COVID-19 information for states. This resource is designed to support states seeking to make coverage and essential services available to all of their residents, especially high-risk and vulnerable people, during the COVID-19 pandemic. SHVS will update this page frequently with new resources as they become available.

If you have materials you are willing to share with other states through this page, or if there are topics of particular concern that you would like addressed, please contact SHVS.

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State Examples and Models Covid-19

California Chatbot to Combat COVID-19 Misinformation

California

The California Department of Public Health unveiled new Spanish- and English-language WhatsApp chatbot tools to offer reliable information about COVID-19 to Californians, especially those in the Latino community. When using this service, Spanish- and English-speakers will receive up-to-date information about the safety of vaccines, how to book vaccination appointments, and how to obtain digital records of vaccinations.

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Date Created: Apr 27, 2022
State Examples and Models Covid-19

COVID Comms Hub

Virginia

This internal site helps Virginia communicators stay on top of weekly updates relating to COVID comms resources. We highlight the latest tools from teams across VDH, CDC + partners. Bookmark + come back often.

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Date Created: Jun 22, 2021
SHVS Resources Covid-19

Aligning Vaccine and Enrollment Efforts to Maximize Reach

SHVS/GMMB

With the passage of the American Rescue Plan (ARP), more people than ever before are eligible for financial help to pay for a health insurance plan. Estimates are that on average, 4 out of 5 customers can now find a health plan for less than $10 a month—a remarkable step to provide more affordable coverage, for more Americans. To promote these significant savings, Marketplaces are launching integrated and innovative outreach campaigns—including tapping into existing public health and COVID-19 vaccination efforts—to reach residents with this important information and get them enrolled. As vaccine distribution is increasingly going local, state marketplaces are tapping into trusted partners like local community centers, faith groups, and small businesses as well as coordinating with state and federal agencies to combine education and outreach to drive enrollment. As Marketplaces look for ways to ensure equitable outreach and enrollment, especially as our nation recovers from COVID-19, this expert perspective highlights a range of communications and outreach strategies to align with vaccine education and distribution.

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Date Created: Jun 17, 2021
SHVS Resources Covid-19

The American Rescue Plan: Communicating Affordability Provisions

SHVS/GMMB

On Tuesday, March 23, State Health and Value Strategies hosted a webinar to discuss how to best communicate with consumers and other stakeholders so residents can take full advantage of new financial help through the Marketplace, free COBRA plans, and more provided by the American Rescue Plan. The webinar was the third in a series that SHVS is hosting on the American Rescue Plan Act of 2021. Experts from GMMB walked through key questions to consider, thoughts on audience segmentation, initial messaging and potential outreach tactics. We also heard from states on their real-time communication plans for rollout.

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Date Created: Mar 25, 2021
Federal Statute and Guidance Covid-19

National Strategy for the COVID-19 Response and Pandemic Preparedness

President Joseph R. Biden

The National Strategy provides a roadmap to guide America out of the worst public health crisis in a century. It outlines an actionable plan across the federal government to address the COVID-19 pandemic, including twelve initial executive actions issued by President Biden in his first two days in office.

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Date Created: Jan 22, 2021
SHVS Resources Covid-19

Advancing Health Equity in Oregon: Building a Foundation

SHVS/GMMB

As health inequities continue to be exacerbated by the COVID-19 pandemic, there is concerted energy to address this topic across states. Oregon has had a longstanding focus on health equity and employed two foundational strategies that can serve as examples for other states seeking to further their health equity efforts. Oregon first developed a common language and defined what “health equity” meant in the state. The state also engaged community partners to ensure that the community voice was apparent in policy decisions on the state level. When combined, these strategies have helped Oregon develop a foundation to build and implement subsequent health equity efforts in the state.

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Date Created: Jan 22, 2021
SHVS Resources Covid-19

Adjusting Open Enrollment Outreach to Meet a New Moment

SHVS/GMMB

A new open enrollment landscape created by the continued health and economic impacts of the COVID-19 pandemic, a national movement calling for racial justice, and the concurrent timing of a presidential election year is raising new challenges for states as they plan outreach and enrollment campaigns. Marketplaces are reimagining their campaign strategies to meet this moment, with plans to operationalize virtual activities, communicate with new and existing audiences, and reflect changing consumer behaviors in their outreach tactics. This expert perspective highlights strategies from SHVS’ 2-part webinar series on preparing for OEP 2021 and features several strategies states can pursue to help ensure a successful open enrollment period this year.

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Date Created: Sep 1, 2020
SHVS Resources Covid-19

Essential Workers in Challenging Environments: How States Are Working to Protect Farmworkers

State Health and Value Strategies (SHVS)

While efforts to reduce the spread of COVID-19 have been difficult in all environments, the conditions for those working in agricultural production raise additional challenges. Migrant and seasonal farmworkers, many of whom travel as crops ripen throughout the spring and summer, live and work under conditions that even before COVID-19 posed risks to their safety and wellbeing. This expert perspective examines approaches to addressing the particular risks of COVID-19 faced by farmworkers, provides a survey of state and local policies and outlines some key themes and recommendations for policymakers as they work to support agricultural workers and stem the spread of COVID-19.

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Date Created: Aug 21, 2020
Analysis Covid-19

Building Capacity for Community Health Worker Integration: Steps Policymakers Should Take During the COVID-19 Crisis and Beyond

Families USA

This analysis includes several key considerations intended to help state policymakers identify and overcome common barriers associated with integrating and operationalizing CHWs in Medicaid and other state health programs

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Date Created: Jul 24, 2020
Analysis Covid-19

Advancing Health Equity Through Telehealth Interventions During COVID-19 and Beyond

Families USA

Considering both the public health crisis and future patient needs, Families USA has assembled state policy recommendations around three themes: 1) improving telehealth financing and implementation models to increase reach; 2) removing provider barriers to increase access to telehealth; and, 3) bridging the digital divide to improve patient access to telehealth services.

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Date Created: Jul 24, 2020
SHVS Resources Covid-19

Addressing Equity through COVID-19 Response: Communications Approaches in States

SHVS/GMMB

This expert perspective highlights examples employed by DC Health Link, the Oregon Health Authority, and beWellnm and the community-centered outreach they are using to actively enroll and connect consumers to care. The expert perspective also includes best practices surfaced for marketplaces and agencies to adapt their COVID-19 communications and outreach—and beyond—to ensure those with inequitable access to health coverage are prioritized and supported.

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Date Created: Jun 23, 2020
SHVS Resources Covid-19

Responding to COVID-19: State-Based Marketplaces Take Action

SHVS/GMMB

As the COVID-19 crisis began to take hold, state-based marketplaces (SBMs) were quick to respond to the first nationwide public health emergency since the Affordable Care Act created new coverage options in states. Informed by conversations with seven SBMs that established an SEP—Colorado, Maryland, Massachusetts, Nevada, New York, Rhode Island and Washington—this expert perspective highlights strategies that successfully drove enrollment, including: leveraging their SBM status to quickly and efficiently operationalize customer service in a new remote environment, directly engaging with existing customers as well as reaching out broadly to new ones, and adapting outreach tactics based on new insights regarding audience needs and behaviors to reach them most effectively.

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Date Created: May 19, 2020
Federal Statute and Guidance Covid-19

OIG Issues Strategic Plan to Support COVID-19 Response and Recovery

HHS Office of Inspector General (OIG)

HHS OIG issued its strategic plan to support the COVID-19 response and recovery.

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Date Created: May 29, 2020
Federal Statute and Guidance Covid-19

FEMA Announces Community Mitigation Decision Support Tool

FEMA

FEMA announced that government officials can now access the “Community Mitigation Decision Support Tool,” which makes data for each metric in the President’s Guidelines for Opening Up America Again available in one tool.

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Date Created: May 29, 2020
Analysis Covid-19

States Lead The Way in Responding To COVID-19 And Advancing Innovative Health Policy Solutions On Many Fronts

Health Affairs

This Health Affairs blog post highlights states’ policy responses to the COVID-19 pandemic, as well as their proactive approaches to addressing a wide range of health concerns.

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Date Created: May 19, 2020
SHVS Resources Covid-19

Medicaid COVID-19 Messaging

SHVS/GMMB

A toolkit of messages for Medicaid agency staff to outreach to new consumers and current enrollees in light of COVID-19.

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Date Created: May 4, 2020
State Templates and Toolkits Covid-19

Tips for Engaging Audiences Online

GMMB

COVID-19 has changed the 2020 landscape and is forcing us to re-think how we communicate. With more events and in-person activities cancelled, this document shares some ideas for how to conduct partner engagement and outreach virtually.

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Date Created: May 13, 2020
Federal Statute and Guidance Covid-19

CDC Releases Activities and Initiatives Supporting the COVID-19 Response and the President’s Plan for Opening America Up Again

CDC

CDC issued a compilation of guidance on its COVID-19 surveillance activities and a framework of indicators for state and local jurisdictions to assess the feasibility of re-opening

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Date Created: May 22, 2020
SHVS Resources Covid-19

Medicaid/CHIP and Marketplace Interactions in COVID-19

SHVS/Manatt Health

This expert perspectives provides an overview of strategies that states can consider to help address gaps in coverage to ensure as many people as possible get access to comprehensive care as the country continues to respond and recover from the COVID-19 health and economic crisis.

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Date Created: May 14, 2020
State Examples and Models Covid-19

PA DOI Common Questions: Consumers Who Lost Their Job

Pennsylvania

This webpage, developed by the Pennsylvania Department of Insurance highlights FAQs and provides coverage information to consumers who have lost their jobs.

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Date Created: May 11, 2020
SHVS Resources Covid-19

Paid Social Platform Policies on COVID-19

SHVS/GMMB

In this unprecedented time, social platforms have established new guidelines when it comes to placing any ads related to COVID-19. Note that these policies are evolving daily, so reaching out to your agency partner or the platforms directly to ensure your message and creative will be approved before launch is important.

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Date Created: Apr 14, 2020
SHVS Resources Covid-19

Responding to COVID-19: State Strategies for Medicaid and Commercial Health Insurance Oversight

SHVS/Manatt Health

Webinar recording and slide deck from webinar hosted on March 18, 2020.

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Date Created: Apr 9, 2020
SHVS Resources Covid-19

COVID-19 Communications Best Practices for States

SHVS/GMMB

This expert perspective includes recommended communication strategies—and some examples—for how states can elevate coverage options and help ensure that more residents can access health insurance during these uncertain times.

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Date Created: Apr 14, 2020
SHVS Resources Covid-19

State COVID-19 Communication Examples

SHVS/GMMB

Communication examples of state Departments of Health, Medicaid agencies, health insurance marketplaces and Departments of Insurance.

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Date Created: Apr 9, 2020
SHVS Resources Covid-19

Health Insurance Options during COVID-19

SHVS/GMMB

Sample messaging on communicating available health insurance options to consumers during COVID-19.

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Date Created: Apr 9, 2020
SHVS Resources Covid-19

State Medicaid and CHIP Strategies to Respond to the COVID-19 Public Health Crisis

SHVS/Manatt Health

This expert perspective, written by experts at Manatt Health, discusses strategies state Medicaid and CHIP agencies can pursue as part of their response to COVID-19.

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Date Created: Apr 9, 2020
SHVS Resources Covid-19

Marketplace Communications for COVID-19

SHVS/GMMB

Select state examples of Marketplace communications for COVID-19.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

COVID-19 Resources & Information

Massachusetts

COVID-19 Resources and Information page is a robust center of information for Marketplace consumers and Medicaid enrollees (includes extended enrollment period updates, updates for MassHealth members, customer service contact information, carrier information, COVID-19 resources, and FAQs).

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Date Created: Apr 10, 2020
State Examples and Models Covid-19

COVID-19

Colorado

Medicaid landing page on COVID-19, includes up front facts on Medicaid coverage, along with consumer FAQs. Segments information for members, providers and case managers and county and eligibility partners.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Iowa Medicaid COVID-19 Provider Toolkit

Iowa

COVID-19 toolkit developed for Medicaid providers and member letter on changes Medicaid is making at this time.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Oregon Health Plan and the novel coronavirus (COVID-19)

Oregon

Medicaid COVID-19 landing page for members that includes fact sheet in English and Spanish and drop downs for important information, as well as a landing page for COVID-19 information and resources for Oregon Health Plan providers, including weekly virtual learning sessions.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Coronavirus Information

Ohio

This comprehensive resource page on COVID-19 guidance includes multiple funding opportunities to support telehealth for behavioral health services, naloxone distribution, and Opioid Treatment Program facilities.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

COVID Letter to LME-MCOs

North Carolina

This letter to behavioral health managed care plans outlines efforts from NC DHHS to provide flexible funding to stabilize providers and respond to the changing needs of consumers.

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Date Created: Apr 9, 2020
Federal Statute and Guidance Covid-19

Use of Telephone Evaluations to Initiate Buprenorphine Prescribing

DEA

This guidance allows practitioners further flexibility in prescribing and dispensing buprenorphine to new and existing patients with opioid use disorder via telephone without examination in person or via telemedicine.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Provider Flexibilities Related to COVID-19

Virginia

This memo includes flexibilities to expand telehealth coverage and waive certain program requirements in light of the public health emergency, including specified service authorization and prescription drug limitations.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Massachusetts to Allow Pharmacists to Administer Opioid Medication

Massachusetts

This order allows pharmacists and pharmacy interns to administer methadone and buprenorphine for the treatment of opioid use disorder.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Alert Regarding COVID-19 for Opioid Treatment Programs

Massachusetts

This memo provides interim guidance to assist Opioid Treatment Programs with providing medications to patients, aligning state policy with federal take home exceptions of 14 and 28 days.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Coronavirus (COVID-19) – Medicaid Eligibility Processes During Emergency Period

New York

This bulletin summarizes flexibilities to New York’s Medicaid eligibility and enrollment system–including for new Medicaid applications and eligibility renewals.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

DHCS COVID-19 Frequently Asked Questions: Narcotic Treatment Programs (NTPs)

California

This FAQ provides guidance to narcotic treatment programs, including information on services that may be provided by telehealth.

Read More
Date Created: Apr 9, 2020
Analysis Covid-19

Federal and State Policy Levers to Maintain Access to Medications for Opioid Use Disorder During the COVID-19 Pandemic

Foundation for Opioid Response Efforts (FORE), National Academy for State Health Policy (NASHP), Manatt Health

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

COVID-19 and Insurance 

Colorado

Dedicated page on insurance resources.  Health insurance is the first section of the page, and there is a property and casualty section and a section for regulated entities.

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Date Created: Apr 9, 2020
Tracking Dashboards Covid-19

Oregon Health Authority | COVID-19 Updates

Oregon

The Oregon Health Authority is tracking cases by age, county and the number of COVID-19 related hospitalizations.

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Date Created: Apr 9, 2020
Tracking Dashboards Covid-19

2019 Novel Coronavirus Outbreak (COVID-19)

Washington

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Date Created: Apr 9, 2020
Tracking Dashboards Covid-19

New Jersey COVID-19 Dashboard

New Jersey

The Department of Health created a dashboard for tracking COVID-19 cases by county which includes data on the number of calls to the state’s hotline.

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Date Created: Apr 9, 2020
Tracking Dashboards Covid-19

What you need to know now about COVID-19 in Florida

Florida

The Department of Health is tracking COVID-19 cases to date by county with details of age and sex of individual and whether a case is travel related.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Coronavirus (COVID-19) page

District of Columbia

DC Health Link provides information to consumers on health insurance.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

EMERGENCY ORDER NO. 20-01

Washington

Example of communication to health carriers.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Governor Cuomo Announces New Directive Requiring New York Insurers to Waive Cost-Sharing for Coronavirus Testing

New York

Example of sharing rapidly evolving information with enrollees and providers.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

COVID-19 FAQ for Medicaid Members

Virginia

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

Frequently Asked Questions: Coronavirus Disease 2019 (COVID-19) and Behavioral Health Administration Partners

Maryland

This FAQ includes guidance for behavioral health providers, partners, and the greater community to develop coordinated prevention and response plans for COVID-19.

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Date Created: Apr 9, 2020
State Examples and Models Covid-19

DHCS COVID‑19 Response

California

Read More
Date Created: Apr 9, 2020
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© 2019 State Health and Value Strategies is a program of the Robert Wood Johnson Foundation. The views expressed here do not necessarily reflect the views of the Foundation.

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