Preparing for Renewals: A Communications Toolkit

The CO Department of Health Care Policy & Financinglaunched a partner communications toolkit to aid in preparing for the end of the PHE—Preparing for Renewals. This new toolkit includes a section on renewal process education that explains key terms and provides sample notices so partners can see exactly what the member will see when they go through the renewal process. In addition, both partners and members can view short videos in English and Spanish on key actions: updating an address, completing the renewal process, and transitioning to other coverage if a member no longer qualifies.