On January 23, 2023, the Federal Communications Commission issued an important ruling that provides states with new flexibility to support enrollee outreach and communication efforts as part of their processes to unwind the Medicaid continuous coverage requirement. The ruling permits state agencies and their partners to send text messages and make phone calls to individuals about enrollment-related issues not only for Medicaid but for other state-run health insurance programs, including marketplace coverage. This expert perspective reviews the ruling and implications for states.
Addressing Health-Related Social Needs Through Medicaid Managed Care
Erin Campbell, Mary Beth Dyer, and Erin Taylor, Bailit Health
States are using a variety of approaches to measure and incentivize Medicaid managed care (MMC) entities to address unmet social needs that can contribute to poor health outcomes, lower quality care, and higher medical expenditures. This toolkit identifies examples of approaches states are taking through their MMC programs to address health-related social needs. States interested in implementing specific strategies related to social determinants of health (SDOH) can use this toolkit to develop managed care procurements or update and operationalize key contract provisions. The toolkit does not include all state MMC procurement questions or contract language related to addressing enrollees’ SDOH needs, but instead represents a curated list of specific examples from 16 profiled states. This toolkit was co-funded by the Health Foundation of South Florida.