In light of recent postal delays and housing displacements caused by the COVID-19 pandemic and related economic crisis, and a wave of natural disasters across the country, state Medicaid and Children’s Health Insurance Program (CHIP) agencies face new challenges communicating with their enrollees about their health coverage. Acting now to mitigate these challenges is essential as states are preparing for the end of the public health emergency (PHE) and “catching up” on coverage renewals for a large portion of their enrollees. This expert perspective reviews strategies that state Medicaid and CHIP agencies may consider to help mitigate coverage losses.
Building On a Solid Foundation: Leveraging Current Programs and Infrastructure in Navigator Program Development
National Academy for State Health Policy – Rachel Dolan, Christina Miller, Kimm Mooney, and Anne Gauthier
The Patient Protection and Affordable Care Act (ACA) establishes health benefits exchanges and requires them to create a navigator program to assist consumers and small businesses as they apply for and enroll in coverage. This report, prepared by the National Academy for State Health Policy, highlights the progress of six states on their initial navigator program development. Also included are potential lessons from these states’ planning efforts. The brief also gives an overview of key design considerations, lessons on incorporating current state programs, and avenues for next steps.