This expert perspective includes recommended communication strategies—and some examples—for how states can elevate coverage options and help ensure that more residents can access health insurance during these uncertain times.
|If you have materials you are willing to share with other states through this page, or if there are topics of particular concern that you would like addressed, please contact SHVS.|
STATE HEALTH AND VALUE STRATEGIES RESOURCES
SHVS/GMMB. COVID-19 Communication Best Practices for States This expert perspective includes recommended communication strategies—and some examples—for how states can elevate coverage options and help ensure that more residents can access health insurance during these uncertain times.
SHVS/GMMB. State COVID-19 Communication Examples Communication examples of state Departments of Health, Medicaid agencies, health insurance marketplaces and Departments of Insurance.
SHVS/GMMB. Marketplace Communications for COVID-19 Select state examples of Marketplace communications for COVID-19.
SHVS/GMMB. Health Insurance Options during COVID-19 Sample messaging on communicating available health insurance options to consumers during COVID-19.
SHVS/Manatt Health Responding to COVID-19: State Strategies for Medicaid and Commercial Health Insurance Oversight Webinar recording and slide deck from Webinar hosted on March 18, 2020.
STATE TEMPLATES AND TOOLKITS
ASTHO. COVID-19: Simple Answers to Top Questions, Risk Communication Field Guide, Questions and Key Messages Provides a concise, easily digestible answers to 45 pressing COVID-19 questions.
Foundation for Opioid Response Efforts (FORE), National Academy for State Health Policy (NASHP), Manatt Health Federal and State Policy Levers to Maintain Access to Medications for Opioid Use Disorder During the COVID-19 Pandemic
STATE EXAMPLES AND MODELS
California. DHCS COVID‑19 Response CA developed a robust, centralized COVID-19 resource page that provides guidance related to providers, HCBS, and federal requests/waivers.
Colorado. COVID-19 Medicaid landing page on COVID-19, includes up front facts on Medicaid coverage, along with consumer FAQs. Segments information for members, providers and case managers and county and eligibility partners.
Colorado. COVID-19 and Insurance Dedicated page on insurance resources. Health insurance is the first section of the page, and there is a property and casualty section and a section for regulated entities.
District of Columbia. Coronavirus (COVID-19) page DC Health Link provides information to consumers on health insurance.
Iowa. Iowa Medicaid COVID-19 Provider Toolkit COVID-19 toolkit developed for Medicaid providers and member letter on changes Medicaid is making at this time.
Massachusetts. COVID-19 Resources & Information This page is a robust center of information for Marketplace consumers and Medicaid enrollees (includes extended enrollment period updates, updates for MassHealth members, customer service contact information, carrier information, COVID-19 resources, and FAQs).
New York. Governor Cuomo Announces New Directive Requiring New York Insurers to Waive Cost-Sharing for Coronavirus Testing Example of sharing rapidly evolving information with enrollees and providers.
Oregon. Oregon Health Plan and the novel coronavirus (COVID-19) Medicaid COVID-19 landing page for members that includes fact sheet in English and Spanish and drop downs for important information, as well as a landing page for COVID-19 information and resources for Oregon Health Plan providers, including weekly virtual learning sessions.
Washington. EMERGENCY ORDER NO. 20-01 Example of communication to health carriers.
Virginia. COVID-19 FAQ for Medicaid Members
Arizona. COVID-19: Arizona’s emergency response to the COVID-19 outbreak The Department of Health Services is publishing data on COVID-19 cases by county via a map and is providing information about the number of individuals tested and confirmed cases.
Florida. What you need to know now about COVID-19 in Florida The Department of Health is tracking COVID-19 cases to date by county with details of age and sex of individual and whether a case is travel related.
New Jersey. New Jersey COVID-19 Dashboard The Department of Health created a dashboard for tracking COVID-19 cases by county which includes data on the number of calls to the state’s hotline.
Oregon. Oregon Health Authority | COVID-19 Updates The Oregon Health Authority is tracking cases by age, county and the number of COVID-19 related hospitalizations.
Washington. 2019 Novel Coronavirus Outbreak (COVID-19)