Meetings & Presentations | Oct 13, 2012

Consumer Assistance Small Group Convening: Presentations

State Coverage Initiatives hosted a Small Group Convening in Chicago, IL on October 4-5, 2012, bringing together technical experts and state officials to present and discuss issues surrounding Consumer Assistance. The presentations made at this meeting are compiled and listed by session.

Navigator and In-Person Assistors: Exchanges
Melinda Dutton Slides
Patrick Holland and Kathie Mazza Slides

Navigators and In-Person Assistors: Medicaid Integration
Melinda Dutton Slides
Patrick Holland and Kathie Mazza Slides

Contracting & Budgeting Issues
Patrick Holland Slides

Insurance Brokers
Joel Ario Slides
Jon Kingsdale and Kathie Mazza Slides

Appeals, Notices, and Other E-Communications
Melinda Dutton Slides

Call Center Best Practices and Quality Measures
Melinda Dutton Slides
Steven McStay Slides

How to Reach Out to Consumers and Help Them Select a Plan
Christine Barber Slides
Alison Kruzel Slides
Lynn Quincy Slides
Lynn Blewett Slides