Reports , State Materials | Sep 22, 2015

Health Insurance Literacy Memo and Resources

Elizabeth Lukanen, State Health Access Data Assistance Center

While millions of Americans have newly gained health insurance coverage under the Affordable Care Act (ACA), there is evidence that coverage alone does not necessarily translate into access to health care.  This memo, prepared by the State Health Access Data Assistance Center (SHADAC), provides background information on health insurance literacy, summarizes the research around current consumer knowledge, and offers recommendations for marketplaces on how to build on it.

Additionally, the State Network has compiled a library of health insurance literacy materials developed by four marketplaces (below). These resources are intended as examples of what marketplaces can provide to consumers and to groups working on improving health insurance literacy and boosting enrollment.


What is the Advanced Premium Tax Credit (APTC)? Fact Sheet

Now That You’re Enrolled – Using Your Plan Fact Sheet

Welcome to Covered California Fact Sheet

Your Rights and Protections Fact Sheet


Health Coverage Terms to Know Fact Sheet

Helping Consumers Use Their Coverage Fact Sheet

Understanding Your Health Insurance Fact Sheet

Using Your Insurance to Go to the Doctor Fact Sheet

Understanding Your Health Insurance Plan – Slide Catalog for Assisters


How to kynect: A Simple Guide to Getting the Most Out of Your Health Care Coverage

Kentucky Health Cooperative Guide to Using Your Health Insurance Plan

Kynect Insurance Terms Fact Sheet


Defining Health Care Insurance: A Glossary of Terms

Enrollment Guide: A Step-By-Step Guide through the Enrollment Process with a Navigator

Road Map to Health Fact Sheet

The ABCs of Health Insurance: A Guide to Understanding, Getting and Using Health Insurance

User’s Guide to Key Terms: Definitions of Top Health Insurance Terms