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The State Network hosted a Small Group Convening in Boston, MA on July 10-11, 2014, bringing together state officials and technical experts to discuss QHP and IAP renewals in advance of the upcoming open enrollment period. The meeting provided officials from several states within and outside of State Network an opportunity to discuss strategies for confronting potential issues related to the renewals process.

Date Created: Jul 18, 2014
Document Type

Early evidence from across the nation suggests that consumer assisters are playing a vital role in helping people enroll in the new coverage options made possible by the Affordable Care Act (ACA). The State Health Reform Assistance Network has engaged with a number of states to develop easy to understand materials to educate consumer assisters about various issues that may confuse consumers and the assisters trying to help them during the eligibility determination and enrollment process.

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Date Created: Mar 25, 2014
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The Affordable Care Act (ACA) has important implications for American Indians and Alaska Natives (AI/AN), including the expansion of Medicaid coverage to nearly 400,000 currently uninsured AI/AN individuals.

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Date Created: Feb 12, 2014
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As part of their series on “Helping Consumers Understand the Marketplaces,” Manatt Health Solutions, with support from the State Health Reform Assistance Network, led a webinar reviewing factors states will want to call out for consumers seeking guidance on how to choose among plans, especially young adults who may be choosing between catastrophic coverage and other options.

Date Created: Nov 22, 2013
Document Type

dvance Premium Tax Credits (APTCs) and Cost-Sharing Reductions (CSRs) remain critical to the ability of marketplaces to offer affordable coverage. It is especially important that marketplace staff, eligibility workers, navigators, certified application counselors, and other assistors are well-informed regarding the role of APTCs and CSRs in the continuum of coverage created by the Affordable Care Act.

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Date Created: Oct 14, 2013
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This brief, prepared by State Network staff, outlines important policy issues for states to consider while implementing their Navigator and In-Person Assistor (IPA) programs as well as summarizes the basic information and guidance released to date. The brief concludes with a compilation of resources, program structures, and ideas from leading State Network states.

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Date Created: Mar 12, 2013
Document Type

This issue brief, prepared by the National Academy for State Health Policy (NASHP), outlines major state decisions regarding coverage expansion consumer assistance strategies and lists valuable tools that state officials can use when determining how to meet the needs of new and existing consumers.

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Date Created: Mar 12, 2013
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This brief, prepared by Wakely Consulting Group, reviews the components of a Call Center as a main face of the Exchange and part of a broader strategy for optimizing people, processes, and technology to support Exchange goals and objectives. It offers tips for Call Center strategy development and management best practices.

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Date Created: Mar 12, 2013
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State Coverage Initiatives hosted a Small Group Convening in Chicago, IL on October 4-5, 2012, bringing together technical experts and state officials to present and discuss issues surrounding Consumer Assistance. The presentations made at this meeting are compiled and listed by session.

Date Created: Oct 13, 2012
Document Type

The State Health Reform Assistance Network hosted its Annual Meeting in Portland, Oregon to bring together state officials and State Network technical assistance providers for a three day intensive meeting from July 11-13, 2012. The Annual Meeting provided an opportunity for state officials to hear from Oregon Governor John Kitzhaber, Len Nichols, and Jeanene Smith during plenary sessions.

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Date Created: Jul 12, 2012